Fictional website support feedback. Review date: 2026-10-20.
Use only the records below. Do not infer facts that are not stated.

R01 | 2026-10-19 | Case C101 | Login
The user still cannot sign in after resetting their password. Owner: Lin. Status: In progress. Due date: 2026-10-23.

R02 | 2026-10-20 | Case C101 | Login
Follow-up on the same case: the user still cannot sign in. Use the owner, status, and due date from R01.

R03 | 2026-10-20 | Case C102 | Shipping
The user asks when their order will ship. Owner: Zhou. Status: Awaiting reply. No due date provided.

R04 | 2026-10-19 | Case C103 | Invoice
The billing name on the invoice is incorrect. Owner: Lin. Status: Resolved. Due date: 2026-10-22.

R05 | 2026-10-20 | Case C103 | Invoice
The follow-up says "still awaiting correction." It does not explain why this differs from the Resolved status in R04. Use the other fields from R04.

R06 | 2026-10-20 | Case C104 | Feature request
The user would like to save products to favorites. No owner, status, or due date is specified.

R07 | 2026-10-20 | Case C105 | Mobile menu
The mobile menu will not expand. Owner: Chen. Status: Pending. Due date: 2026-10-24.

R08 | 2026-10-20 | Case C106 | Pricing question
The user asks about the differences between plans. Owner: Zhou. Status: Awaiting reply. Due date: 2026-10-21.
